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What I collect, why, and what you can do about it.
Last updated: 9 November 2026
I am Richard Haddad, trading as RAVENCI Solutions (ABN 35 664 615 205), a sole trader based in Australia. This policy explains what personal information I collect through my website, ravenci.solutions, and the services I provide, why I collect it, and how I look after it. I handle personal information in line with the Australian Privacy Principles.
Personal information is any information that can identify you, such as your name, email address, phone number, or details about how you use my website.
I collect information you provide directly, for example when you:
When you visit the site, my servers and analytics tools may record standard technical data, such as your IP address, browser type, the pages you view, and the date and time of your visit. On its own this usually does not identify you, but it can when combined with other information.
Cookies are small files stored on your device. I use a small number of them to run the site and, with your consent, to understand how the site is used so I can improve it.
When you first visit, a banner lets you accept or decline analytics cookies. Analytics only run if you accept. The analytics tools I use are:
You can change your mind at any time by clearing cookies in your browser, and you can block cookies in your browser settings, though some parts of the site may not work as well.
I use Cloudflare Turnstile on my forms to tell real people from bots. It may collect limited technical information from your browser to do that. It is there to stop spam, not to track you.
If you pay me, the payment is handled by my payment providers (such as Stripe and Square). They process your card or bank details on their own secure systems. I do not see or store your full card number.
I only collect what I reasonably need, and I use it to:
I do not sell your personal information to anyone.
I share personal information only where I need to, and only with providers who help me run my business. These include:
I am based in Australia and I keep personal information in Australia where I can. Some of the providers above are based overseas (for example in the United States), so some information may be stored or processed outside Australia. Where that happens, I take reasonable steps to make sure it is handled with care. Where I have agreed that a client's data is sensitive or must stay in Australia, I keep it on Australian servers.
I keep personal information only for as long as I need it for the purpose I collected it, or for as long as the law requires (for example, tax and accounting records). When I no longer need it, I delete it or remove the details that identify you.
I take reasonable steps to protect your information from loss, misuse and unauthorised access. No method of sending or storing data online is completely secure, so I cannot promise absolute security, but I treat your information carefully and act quickly if something goes wrong.
You can ask me to:
If you have signed up for updates, every email has an unsubscribe link, and you can opt out at any time. Just email me at the address below and I will help. If you are not happy with how I have handled your information, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
My services are aimed at businesses, not children. I do not knowingly collect personal information from children under 13.
My website may link to other sites I do not control. This policy does not cover them, so please read their own privacy policies when you visit them.
I may update this policy from time to time as my business or the law changes. When I do, I will update this page and the date at the top.
If you have any questions about your privacy or this policy, email me:
Richard Haddad, RAVENCI Solutions
hello@ravenci.solutions